SUMMARY: This position supports the overall function of the Customer Service Department by performing job specific tasks to ensure the timely delivery/pick-up of equipment in addition to keeping the computer system accurate and up to date.

We Are Currently Hiring For A Full-Time Customer Service Associate
HOURS AND DAYS WORKED WILL VARY – MUST BE VERY FLEXIBLE – AVAILABLE FOR WEEKENDS, EVENINGS AND HOLIDAYS

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned) ;
• Implements Company Mission Statement.
• Communicates with customers/clients by phone, in person or via the computer
• Accurately schedules orders and makes needed updates to the computer system
• Assesses the needs of regular oxygen patients and schedules accordingly.
• Understands the correct set-up and usage of medical equipment and have the ability to communicate such usage over the phone.
• Answers incoming calls, routes accordingly.
• Creates efficient drivers’ routes on a daily basis.
• Reroutes drivers as needed to ensure timely deliveries.
• Communicate effectively with site managers and delivery/warehouse personnel.
• Maintains a professional working relationship with all customer service members as well as driver/warehouse personnel and works together with other employees to promote teamwork.
• Talks with dissatisfied customers and follows process of communication to managers for timely response and correction.

REQUIRED SKILLS…
*Bi-Lingual A MUST (English/Spanish+++)
*Computer Knowledge (general use)
*Excellent Typing Skills (Type and Speak on phone simultaneously)
*Great Phone Etiquette (These positions are filled with heavy phone usage)
*Previous Customer Service Experience
*High School Diploma or Equivilent
*Positive Attitude

PREFERRED SKILLS…
*Any experience with Durable medical equipment, hospice/home care, or in the medical field.
*Detailed-Oriented
*Pro-Active/Go-Getter Attitude
*Works well under pressure situations
*Strive for excellence in everything you do
*Flexible and a Team Player

BENEFITS…
*Medical, Dental and Life Insurance Optional
*401K Plan Offered
*Holiday Pay
*Vacation Pay

Please reply with your cover letter and resume attached. Replies without resumes will not be considered.

• Location: 101/University in Tempe
• Compensation: $11.00-$13.00/hr.
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.