It’s a great time to join Zanes Law! Get all the benefits of working in a large firm with a small firm environment. We take pride in representing our clients well, providing exceptional customer service, maintaining our high standards, and working as a team. We have a dynamic culture that includes getting, keeping and growing the right people!

We currently have openings for a Client Service Representative. All Client Service Representatives report directly to the Zanes Law Intake/Front Office Manager.

Client Service Representative

ROLE & RESPONSIBILITIES

· Confirm and conduct all client appointment check-ins;
· Welcome all clients;
· Provide back-up telephone support;
· Ensure dress and personal appearance are clean and professional;
· Anticipate and address clients’ service needs;
· Assist individuals with disabilities;
· Thank client’s with genuine appreciation;
· Speak with others using clear and professional language;
· Answer telephones using appropriate etiquette;
· Develop and maintain positive working relationships with others;
· Support team to reach common goals;
· Comply with quality assurance expectations and standards.

QUALIFICATIONS REQUIRED

· High School Diploma
· 6 months of experience working as a front desk person for a resort, spa, hotel or other comparable business;
· Excellent computer skills and knowledge of Windows environment. Needs to know how to use word, calendaring software, and needs to know how to scan documents;
· Demonstrated organizational and multitasking skills;
· Enjoys working in a collaborative team environment;
· Communication skills (written and verbal);
· Stress tolerance;
· Listening Skills;
· Customer Service Orientation;
· Spanish Speaking a Plus.

Zanes Law is a multiple office personal injury law firm that represents people who have been injured in motor vehicle accidents. We are looking for individuals with a unique combination of professionalism, energy, experience and a desire to contribute to a growing company. We are a private practice with 10-49 employees.

Total Compensation Package Includes:

Salary $8.50 per hour
80 % Company paid health insurance, including medical, vision and dental
Paid Holidays, Vacation and Sick Time
401K and Profit Sharing
Company sponsored community involvement

Application Deadline: Wednesday, February 15, 2012

• Compensation: 8.50/hr
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.