Customer Support agents needed to start 1/23, Contract will be going through 4/23.

Principle Responsibilities
The Customer Support agent will be responsible for delivering white glove service and consultative sales to a customer group.
Applicants must possess excellent customer service skills, and the ability (and willingness) to sell products or services with integrity in a consultative sales environment. Below is a list of principal responsibilities:
• Answer incoming calls from customers regarding questions around the software products, including the use of direct deposit services, providing a white glove customer service experience
• Sell and cross sell the appropriate services with integrity, based on program guidelines and consultative selling techniques.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems; track daily calls.
• Follow up in a timely manner to ensure customer satisfaction.
• Maintain diplomacy when addressing escalated matters.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.
Qualifications
Minimum qualification is a high school diploma or GED, and two years of customer sales/service experience, demonstrated expertise in sales and customer service principles, as well as having the following knowledge:
• College degree required preferred
• Two years work experience in a customer service and/or sales program
• Background screening with no identified issues
• Working knowledge (at least Novice-level) of Microsoft Office (Outlook, Excel)
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule
Potential agents must pass the appropriate screening test, and provide verification of qualifications.

• Location: Tucson, AZ
• Compensation: $10/hour
• This is a contract job.
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.