Location: Scottsdale, AZ
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Salary: DOE USD /hour
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Position Type: Full Time, Temporary/Contract/Project *****60 DAY CONTRACT TO HIRE*****
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Job Category: Customer Support/Client Care
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Specific Responsibilities
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*Provide standard desktop and analysis to department
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*Serve as a technical expert regarding all aspects of desktop computer support
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*Responsible for responding to customer calls, troubleshooting, resolving technical issues, and answering questions related to desktop software, hardware, and network connectivity
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*Responsible for installation, maintenance, and troubleshooting of printers, scanners, and other peripherals as required
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*Perform basic server administration (account maintenance, permissions, print queue) on Windows/Mac OS servers
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*Diagnose and troubleshoot problems with Windows and Macintosh operating systems, network connectivity, file sharing, printing, and basic application functions
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*Work on technical projects requiring expertise and creativity in analysis and deployment of technology
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*Maintain standards and procedures documentation, as well as create and maintain client environment documentation
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*Attend meetings, tend to administrative functions, and perform other duties as assigned
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*Stay current with industry information system/desktop/security standards and initiatives
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*Research, recommend, and implement solutions for customers to meet individual business needs and help ensure compatibility with company systems/architecture
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A Qualified Candidate will have the following:
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*3-5 years’ experience in technical consulting/user support
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*Demonstrated expertise in support of Windows and Macintosh operating systems and a variety of software applications
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*Demonstrated ability to troubleshoot and fix software, hardware, and networking problems
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*Demonstrated ability to work calmly, professionally, and with attention to detail, and with a strong focus on client service
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*Demonstrated ability to adapt to and work well within a team environment
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*Ability to work on multiple projects and under strict deadlines
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*Demonstrated excellent customer service skills
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*Must have excellent verbal and written communication skills
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*Mac, Windows, Customer service, Diverse technical environment
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Join Dash-2 and get your career moving again. As a technology services and staffing firm, we are focused on deploying expertise with integrity. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. The Dash-2 Group and its subsidiaries are equal opportunity employers. M/F/D/V
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For consideration, please submit/email your resume in MS Word format accompanied by a cover letter explaining why you are a fit for the position.
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Contact: The Dash-2 Group
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Attn: Darren Ricci
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Address: 11443 E Via Linda
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Suite 2106
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Scottsdale, AZ 85259
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email: DR@D2Grp.com
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