POSITION DESCRIPTION:
The Director of Housing Operations is responsible for the successful operation of the permanent housing programs of CHS. The primary emphasis of this position is to achieve occupancy goals, assure compliance with tenant eligibility requirements, prepare and monitor budgets to achieve fiscal goals and positive cash flow, and ensure facilities are properly maintained. The Director will hire, lead and supervise staff of program managers to carry out these responsibilities. The position provides leadership for the implementation of best practices and high quality residential experience for our tenants. CHS is a provider of housing for poor and vulnerable residents. The Director will coordinate the supportive services in facilities with the Director of Social Services and supervise such services as part of the housing programs.

MAJOR DUTIES AND RESPONSIBILITIES:
1) General management of permanent housing programs:
a) Define goals and develop plans to achieve them.
b) Supervise and lead staff (organize, hire, train, evaluate).
c) Identify needed resources and systems, procure and implement them.
d) Develop and maintain effective management reporting on key performance indicators for the division and each facility.
e) Develop property management infrastructure capable of supporting growth.
f) With input from management team, oversee creation and implementation of CHS’s property management policies.
g) For agency-wide policies affecting tenants (e.g., screening criteria), collaborate with CHS management team to manage policy-making process, including seeking input from stakeholders, documenting policy changes, creating communication and implementation plans, and overseeing staff training.

2) Oversight of Property Management functions:
a) Occupancy, rent collections.
b) Establish and maintain standards for response to tenant or facility problems.
c) Organize effective procedures for unit turnover to minimize vacancy time.
d) Landlord- tenant legal compliance, including ADA and Fair Housing compliance.
e) Establish and maintain standards for response to tenant or facility problems.
f) Maintenance and repairs.
g) Capital improvements.
h) Security and safety.
i) Develop effective emergency and disaster contingency plans.
j) With the Director of Facilities, prepare and update long range facility maintenance plans.
k) Commercial tenant leasing and oversight.

3) New Property Acquisition and development:
a) Participate in planning for acquisitions and new development.
b) Assist with due diligence for acquisitions.
c) Approve plans for design and amenities for new projects.
d) Approve operating budgets for new or acquired properties.
e) Assist in setting standards and criteria for acquiring or building new properties.

4) Quality of services, in collaboration with the Director of Social Services:
a) Align service quality with CHS mission and values.
b) Develop or integrate resident support services with CHS, CCS or third party providers for our special needs tenants.
c) Supervise support services in programs where such services are integrated with property operations.

5) Financial management:
a) Maximize rental income, subject to requirements and covenants constraints.
b) Maintain positive cash flow.
c) Timely rent collection.
d) Control expenditures.
e) Prepare budget and monitor performance.

6) Contract and regulatory compliance:
a) Assure tenant eligibility for relevant funding sources in housing and comply with requirements:
i) Low-Income Housing Tax Credit
ii) HUD Section 8
iii) Certified Occupancy Specialist capability
iv) Annual tenant renewals
v) Timely annual reporting
b) Comply with regulatory agencies: HUD, HFC, State, County, City.
c) Assure that tenant files at properties contain required documentation and are assembled in organized manner.
d) Coordinate operational reviews by agencies, lenders and investors.
e) With finance and accounting complete compliance reporting.
f) Maintain facilities as required by applicable code and laws.

7) Support and provide leadership for housing advocacy in cooperation with CHS/CCS advocacy initiatives.

8) Represent CHS in community and industry associations related to property management, non-profit associations, and industry or government coalitions related to our mission to provide affordable housing and related services.

9) Interface with Human Resources in matters related to salaries and benefits.

10) Provide leadership in achieving cultural competency and diversity goals for residents, funders, colleagues and staff.

JOB CONDITIONS:
This position requires the employee to usually work in an office environment where there may be interruptions and a moderate amount of noise from telephones and conversations among employees. Extensive use of computers and related office equipment is typical of this position. Other working conditions may include working alone, working long hours during peak periods, and interactions with individuals who are angry and/or dealing with mental health or substance abuse issues.

PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Able to hear telephone rings, and phone and face-to-face conversation.
2. Able to speak clearly in person and on the telephone.
3. Able to hand write legibly.
4. Able to read normal size print, handwritten notes and material displayed on computer screen.
5. Able to concentrate on task and sustain moderate to extensive attention to detail.
6. Able to sit for sustained periods of time.
7. Mobility/dexterity of hands/arms to enable use of computer and other office equipment.
8. Regularly able to perform duties as assigned.
9. Able to make independent decisions and apply sound judgment in performing job duties.

MINIMUM QUALIFICATIONS: (Qualifications which applicants should possess to be considered for the position.)
1. BA/BS degree in business, non-profit management or related field.
2. Proven supervisory and leadership skills.
3. Proven communication and team participation skills.
4. Five years experience managing multi-unit housing.
5. Three years experience managing multi-building portfolio.
6. Experience working with ethnically and economically diverse people.
7. Must have reliable transportation, valid Driver’s License and automobile insurance, and be able to comply with requirements of Employee Driving Policy.
8. Proficiency with computers (especially Windows and MS Office), and ability to learn property management software.
9. Commitment to working within the mission, goals and values of Catholic Housing Services.

PREFERRED QUALIFICATIONS:
1. Three years managing LIHTC or HUD subsidized housing facilities.
2. Property management in non-profit/social service agency.
3. Real Estate specific certifications, broker license or training/education.
4. Experience within a Catholic housing system.
5. Bilingual-Spanish/English.

SUBSTITUTE QUALIFICATIONS:
1. Five years of Asset Management experience for affordable housing portfolio may substitute for property management experience if combined with significant supervisory experience.

APPLICATION PROCEDURE:
Send resume and cover letter to:
Catholic Housing Services
HR-CHSDHO
100 23rd Avenue S
Seattle, Washington 98144

Fax: (206) 328-5053
E-mail: jobs-aha@ccsww.org

Please visit our website: www.ccsww.org
Please let us know if you need special accommodations to apply or interview for this position.

CHS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY IN THE WORKPLACE

• Location: 100 23rd Ave S. Seattle,WA 98144
• Compensation: Salary expectations requested, Full benefits: medical, dental, vision and LTD.
• This is at a non-profit organization.
• Principals only. Recruiters, please don’t contact this job poster.
• Phone calls about this job are ok.
• Please do not contact job poster about other services, products or commercial interests.