NEIGHBORHOOD HOUSING SERVICES OF PHOENIX, INC.
 

 
JOB TITLE: Foreclosure Prevention Receptionist/Administrative Assistant
 

 
CLOSING DATE for accepting resumes will be on Friday, September 24, 2010 at 5:00pm. Resumes can be sent to ?ATTN: HR Manager? via email to TFrancis@nhsphoenix.org
 

 
SUMMARY
 
The Receptionist answers phone calls, welcomes guests, enters data, responds to verbal and written inquiries, and carries out general administrative office support functions.
 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
 
? Promptly answers telephone calls, returns voice mail messages, and greets guests. Directs calls and guests to appropriate staff person.
 
? Contacts customers to confirm appointments.
 
? Enters borrower data into client management system.
 
? Sends out and receives borrower intake/loan modification packages.
 
? Maintains organized front desk and reception area.
 
? Periodically checks office and kitchen supplies and replenishes supplies as needed.
 
? Performs other responsibilities and tasks as assigned.
 

 
COMPETENCIES
 
To perform the position successfully, an individual should demonstrate the following competencies:
 
? Accurate data entry skills.
 
? Ability to work with a diverse group of customers, partners, and staff.
 
? Ability to maintain a positive attitude and provide excellent customer service.
 
? Self-starter capable of taking on additional tasks and activities whenever needed.
 
? Ability and willingness to learn.
 
? Ability to work independently with little or no supervision; however, also capable of working as a productive team member.
 

 
QUALIFICATIONS
 
To perform this job successfully, an individual must possess the required competencies and be able to perform each essential duty satisfactorily. The individual must also meet the additional requirements listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 
EDUCATION and/or EXPERIENCE
 
Education – High school diploma or GED certificate; or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
 

 
Experience – Prior customer service experience both on the telephone and in person.
 

 
OTHER REQUIREMENTS
 
Required to submit to drug screening and background check. Must be able to work extended evening and/or weekend hours when scheduled.
 

 
LANGUAGE SKILLS
 
Fluent in Spanish and English languages. Able to interpret documents written in Spanish.
 

 
CUSTOMER SERVICE SKILLS
 
Ability to deliver high quality customer service and work collaboratively across departmental lines. Good organizational skills with a pleasant personality.
 

 
MATHEMATICAL SKILLS
 
Solid math skills in adding, subtracting, multiplying and dividing.
 

 
REASONING ABILITY
 
Ability to define problems, collect data, establish facts, and draw valid conclusions.
 

 
COMPUTER SKILLS
 
Basic proficiency in Word, Excel, DBase management and use of Outlook e-mail system.
 

 
CERTIFICATES, LICENSES, REGISTRATIONS
 
Employee must present proof of automobile insurance coverage. Minimum liability limits shall be $100,000 bodily injury and $25,000 property damage coverage or such limits as deemed appropriate by the Chief Executive Officer.
 

 
PHYSICAL DEMANDS
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 
While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds. The employee may be required to drive to customer outreach events.
 

 
WORK ENVIRONMENT
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 
The noise level in the work environment is usually moderate.
 

 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change.
 

 
CLOSING DATE for accepting resumes will be on Friday, September 24, 2010 at 5:00pm. Resumes can be sent to ?ATTN: HR Manager? via email to TFrancis@nhsphoenix.org