Job Description: IT Infrastructure Desktop Engineer I

Essential Duties and Responsibilities: Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization, including departments and branch locations. Has frequent interactions with customers using a high degree of patience and problem management techniques to solve problems. Identifies, researches and resolves technical problems. Installs and configures new PC’s, Laptops and peripheral equipment. Plans and installs PC software and equipment upgrades consistent with policy and procedures. Assists management and users in determining PC equipment and software needs, source and price equipment and provide recommendations to management on software and equipment to meet needs of users. Troubleshoots and resolves PC equipment software and configuration problems in such a manner to maintain maximum “uptime” for workstations. Takes ownership of technical issues and work with other groups to resolve more advanced issues when necessary Relocates PC’s and PC equipment as required. Achieves MBO goals and KPI’s to support the needs of the organization on an ongoing and regular basis as part of normal job responsibilities Competencies: Two to five years experience in PC technical support including thorough knowledge of PC architecture, operating systems and major peripheral equipment including monitors and printers. Must be proficient in the following operating systems and software packages: *Windows XP/Windows 7 *Microsoft SMS/SCCM *Microsoft Office Technical Certifications such as A+, MCP are a plus. Other Qualifications: Must have valid Arizona Drivers License.

Education and/or Experience: Bachelor’s degree (B. A.) from four-year college or university in a Technology Field preferred; Two to five years related experience and/or training; or equivalent combination of education and experience.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Outlook Contact Management systems; Microsoft Access Database software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

• Location: Phoenix
• Compensation: DOE
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.