JNR Networks LLC is a small IT consulting firm located in Southern Arizona. We primarily service clients throughout the Southern Arizona region with a focus on the Tucson area. As a company, we are focused on working with both our employees and clients to build mutually beneficial relationships. For our employees, while technical expertise is important, we also focus on what drives a person as we are looking for the right kind of people. If we find the right kind of person, we are willing to invest in that person to help mature their technical capacity to meet our client’s needs. For our clients, we work hard to develop relationships where we are an integral part of their operations. As a result, our clients learn to trust us implicitly to deliver effective solutions to them.
As a company, we are of the opinion that we don’t simply hire employees, we hire apprentices. At all levels, we are looking for people that have the ability to learn and grow. To this end, senior personnel work closely with junior personnel to mentor and train them in functions.
We are actively seeking a Level 1/2 technician/apprentice with the following qualifications:

Skills and Qualifications:
- Mandatory
o Exceptional interpersonal and communication skills, both oral and written
o Exceptional customer focus with emphasis on enhancing the customer experience
o Detail and task oriented
o Strong analytical skills
o Ability to work in a collaborative Team environment
o Desire to enter into an apprentice-type position where you will be mentored in your career path
o Desire and drive to work hard and grow yourself both personally and technically
o Reliable transportation
o Ability to handle multiple tasks simultaneously (Will need to be able to prioritize, execute and complete said tasks in an efficient manner.)
o Accessible to work, on occasion, during off-hours
o Flexible (Because we are a Customer-Service oriented business, we must remain flexible and willing to work with people wherever they need us.)
- Beneficial:
o Technical
 Windows-based operating systems
 Networking Technologies (TCP/IP, AD, DNS, DHCP, DFS, etc.)
 Virtualization (HyperV, Zen, VMWare, etc.)
 Hardware and Software skills to troubleshoot laptops, desktops, routers, printers and other technical equipment
o Soft
 Customer Service Experience both in-person and remote
 Experience with process development and implementation
 Experience with PSA tools such as ConnectWise, AutoTask, Remedy, etc.
 Experience with RMM tools such as Kaseya, LabTech, Level Platforms, PacketTrap, etc.

Responsibilities will include, but may exceed:
- Receive incoming requests, document the request and work on the request or escalate it to the appropriate personnel.
- For issues that fall within the applicant’s skillset, troubleshoot and resolve the issue while maintaining exceptional technical documentation regarding your work and non-technical communication with the client regarding the problem.
- For issues that are outside of the applicant’s skillset, perform basic triage and information gathering, document all knowledge regarding the issue, escalate to the appropriate personnel communicate updated statuses to the client and follow-up on the ticket to ensure that it is handled properly.
- As is needed, perform onsite service at customer location(s)
- Work on internal projects for proactive support of clients, process development and other internal projects as they arise and are assigned by management.
- Maintain both technical and relational documentation regarding clients.

Salary will be commensurate with your experience.

A personal note from James Riley, CEO of JNR Networks:
“I have been in this industry for almost 2 decates. I know that it is common practice, on technical resumes, to list every technology you’ve ever imagined touching. While I understand this temptation, with us, be forewarned. . .either don’t do that here or be really clear about what you know and what you don’t know. In the interview process, we will talk with you about what is on your resume. If it is embellished, we consider that dishonest and you will be disqualified. Furthermore, even if you can get your way through the interview process and you get hired, we’ll expect you to have knowledge regarding what you put on your resume. If we find that you don’t have the experience you purport to have, your tenure with JNR Networks will be short lived and we’ll all have wasted our time. This is to say that we put a very high value on honesty and full disclosure. Lack of knowledge or skill will not necessarily disqualify you but lack of honesty will most definitely disqualify you regardless of how much knowledge or skill you may have.”

If you feel you fit the above criteria please submit your resume in PDF format to jobs@jnrnet.com. Any applicant offered the position must be able to pass a background check, credit check and drug screening. You must also provide proof of current vehicle registration and auto insurance.

• Location: Tucson, AZ
• Compensation: Salary will be commensurate with your experience.
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.