CWIE Holding Company provides advanced technical solutions to meet the needs of our growing online business community. The Companies of CWIE deploy global internet solutions and provide on-line services, web-based products and support to the online business community. CWIE offers distinct career paths where you can develop your technical skills as you experience personal growth and promotional opportunities. Our Client Risk Department ensures that our companies’ reputation and long-term banking relationship remain secure. Our staff utilizes cutting-edge technology to aggressively target malicious or deceptive online business practices. We are looking for a qualified Client Risk Analyst to join our team.

COMPENSATION: Exempt; salary is dependent on experience

BENEFITS INCLUDE:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Promotional Opportunities
• Paid Development Training
• Casual Work Environment
• Company sponsored outings
• LA Fitness – discounted membership
• Free Bus Pass
• In house chefs — free lunch (mon-fri)
• Flexible scheduling system

ABUSE TEAM SUPERVISOR

The Abuse Team Supervisor maintains the daily operational functions of the Abuse department. An Abuse Team member researches, compiles, reports on, responds to tickets regarding, and resolves all abuse issues, including spam, Spamhaus listings, DMCA/Trademark/Copyright violations, network abuse, illegal content, phishing, pharming, hacking, malware/viruses, botnets, blacklists, and any other abuse-related issues.

QUALIFICATIONS:

• Understanding of internet infrastructure and flow of data strongly preferred.
• Highly Analytical person with the ability to assemble, monitor, and evaluate large amounts of information.
• Very strong computer and technical skills – Applicants should know what the following are, and how to use or research them:
o IP address
o Traceroute / Ping / NS lookup
o WHOIS
o Email headers
o DNS/rDNS
o VMs
• Applicants should know how to conduct a highly granular web search.
• Previous Supervisor experience preferred but not required
• Experience in the spam/abuse field preferred but not required
o Alternate: Technical support, systems administration, or network operations
• Ability to prioritize, plan and conduct multiple simultaneous projects
• High school degree or equivalent education.
• High degree of professionalism.
• Demonstrated excellent interpersonal skills.
• Ability to interface effectively with all levels of employees/management.
• Ability to stay focused to ensure that projects are completed accurately and on time.
• Demonstrated excellent organizational skills
• Very strong written communication skills
• Very strong problem-solving and critical thinking skills
• Ability to prioritize and complete multiple interdepartmental tasks in a timely fashion.
• Excellent verbal and written communication skills

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervise Staff and ensure department duties are being handled correctly
• Improve productivity of staff through training and effective management.
• Provide performance based evaluations of department as a whole and each staff member.
• Supervise Staff and ensure department duties are being handled correctly
• Improve productivity of staff through training and effective management.
• Provide performance based evaluations of department as a whole and each staff member.
• Daily :
o Prepare the Spam report
o Work in Ubersmith, creating, answering and resolving abuse tickets
o Respond to customer and complainant emails and tickets regarding abuse issues
o Resolve Spamhaus listings
o Update the Abacus database
• As needed :
o Work with Legal to identify customers from IP addresses, and take action with or against customers as necessary
o Prepare other reports as necessary
o Manage and complete projects to help improve productivity
o Ensure that all deadlines are met in the allotted time

• Location: Phoenix, AZ
• Compensation: Salary is negotiable DOE
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.