SUMMARY
 

 
Plan, coordinate and install computer hardware on-site and remotely.
 
Maintain the InSite One Data Center facility in Phoenix Arizona.
 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 

 
* Plan, Manage, Install, and Upgrade of computer systems locally and on-site.
 
* Assist customer with network connectivity back to InSite One’s Data Centers
 
* Configure systems to meet customer requirements and ship to site
 
* Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from customers experiencing problems with hardware, software, networking and other computer-related technologies.
 
* Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to next tier or supervisor.
 
* Log and track calls using CRM and maintains history records and related problem documentation.
 

 
QUALIFICATIONS
 

 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

 
- Excellent customer service skills
 
- Ability to configure and troubleshoot server class hardware. (HP, Dell, and IBM)
 
- Ability to install and configure Servers with Linux.
 
- Must have advanced understating of TCP/IP networks.
 
- Knowledge of VMWare, Cisco(VPN), MySQL, and Blade Servers is a plus.
 

 
EDUCATION and/or EXPERIENCE
 

 
Bachelors of Science Degree or equivalent work experience.
 
Must possess 2+ years of directly related technical support experience.
 

 
LANGUAGE SKILLS
 

 
Verbal (English) and written communication skills are required.
 

 
PHYSICAL DEMANDS
 

 
Maintaining a professional attitude under pressure while managing multiple tasks. Demands may include, but not limited to – Assembling rack systems, moving data center equipment and lifting 10-120 pounds.
 

 
WORK ENVIRONMENT
 

 
24×7 operation, last minute travel will be required. Will work independently and in a team environment.
 

 
About InSite One* and InDex* Enterprise Archive (Powering the Digital Medical Archive)
 

 
Founded in 1999, InSite One, Inc. has distinguished itself as the market leader in cloud storage content management services, medical data archiving and disaster protection. InSite One*s InDex Enterprise Archive and family of related storage services provide a comprehensive and flexible platform for enterprise management and sharing of patient information across clinical applications as well as entire healthcare communities. Through strict adherence to IHE (Integrating the Healthcare Enterprise) standards (DICOM, HL7, XDS (cross-enterprise document sharing) and XDS-I (cross-enterprise document sharing for imaging), InDex services ensure the rapid retrieval of clinical information by patient with zero-footprint universal viewer and advanced API providing a platform for participation in Health Information Exchanges (HIE). By design, the InDex Enterprise Archive retains and protects all data files in a tamper-proof HIPAA-compliant environment. InSite One managed solutions deliver scalability, continuous IT support and state-of-the-art hardware and software upgrades that keep pace with evolving technologies. With over 3.1 billion objects in its InDex Enterprise Archive, InSite One is the single-source for medical data storage, management and consolidation supporting *meaningful use* in today*s increasingly importance for integrated patient record.