Outbound Contact Specialist
 

 
Apply online at: apollogrpjobs.com
 
Please do not email resumes
 

 
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo’s founder, John Sperling, believed — and events proved him right — that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
 

 
Today, Apollo Group, Inc., through its subsidiaries, University of Phoenix, College for Financial Planning, Insight Schools, Inc., Institute for Professional Development, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.
 

 
Apollo Group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. Apollo Group, looking to continue the growth, completed its initial public offering on December 6, 1994 with a price of $0.72 per share (adjusted for stock splits).
 

 
Summary:
 
Under moderate supervision, the candidate is responsible for making a high volume of outbound phone calls to potential students of the University of Phoenix and other Apollo Group Inc. subsidiaries.
 

 
Job Description
 
In this role, the candidate will make 700-800 calls daily to potential students while following a script. This position requires the candidate to multi-task, using active listening and professional responses to overcome potential students’ concerns and objections. Using the script, and demonstrating excellent customer service, the candidate will determine potential students’ eligibility in order to transfer students to an enrollment counselor.
 

 
Requirements
 
The successful candidate will possess:
 

 
• The ability to make a high volume of outbound phone calls using electronic contact and recording systems, while maintaining a professional demeanor
 

 
• Excellent communication skills
 

 
• The ability to maintain a positive and helpful attitude
 

 
• The ability to acquire and utilize sound knowledge of the organization’s customer information systems, services, and products
 

 
• Excellent organizational skills to handle the large volume of daily calls and tasks
 

 
• The ability to follow policies and procedures
 

 
Performance Categories/Expectations
 
• Number of calls per hour (95)
 

 
• Number of successful transfers per day (+28)
 

 
• Strict script adherence (Quality review)
 

 
• Attendance
 

 
Position Work Hours
 
Elwood Campus: M-F – 5:00 am-2:00 pm, 9:00 am-6:00 pm or 11:00 am-8:00 pm
 
Union Hills: 7:00 am – 6:00 pm (Monday – Thursday)
 
• One week classroom training (7:00 am-4:00 pm) and two weeks of on the job training provided
 

 
Apply online at: apollogrpjobs.com
 
Please do not email resumes
 

 
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V